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Problems with connection remote access


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#1 campogood

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Posted 04 September 2013 - 10:19 AM

Please, i was user of the  old Air Video, it wasn't problems with the remote access.

At new version no connect with remote access.

i attach message wrong.

Thanks and regards.

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  • Captura de pantalla 2013-09-04 a la(s) 12.18.26.png


#2 admin

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Posted 04 September 2013 - 10:23 AM

Hi,

 

could you please send the logs (Create archive from Logs) to support (at) inmethod.com? Thanks.



#3 campogood

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Posted 05 September 2013 - 06:38 AM

i cant Attach the log files. Error You aren't permitted to upload this kind of file

i copy from textEdit in a doc and attach

Thanks


Edited by macman104, 09 September 2013 - 10:13 PM.
Please do not attach server logs here, email them to support (at) inmethod.com and include a link to this post in your email


#4 admin

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Posted 05 September 2013 - 11:18 AM

Hi,

 

I'd need the network, log, you sent me transcoding logs. You shouldn't open the files in Text Edit. Create archive from Logs will create a zip file and show it in finder. You can just attach the zip file to email and send the email to support (at) inmethod.com



#5 campogood

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Posted 05 September 2013 - 04:44 PM

OK, attach the Zip


Edited by macman104, 09 September 2013 - 10:14 PM.
Please email the logs to support (at) inmethod.com do not post them here


#6 admin

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Posted 05 September 2013 - 08:25 PM

Hi,

 

can you also send the log from old Air Video Server properties - Logs tab to support (at) inmethod.com ? Please send the log to email, don't post it here.



#7 admin

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Posted 06 September 2013 - 09:45 AM

Hi,

 

from the old log it is apparent that uPnP doesn't work either, so you probably have configured the port mapping manually. You will need to do the same for new one - forward TCP port 45633 to 192.168.0.192.



#8 campogood

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Posted 08 September 2013 - 07:13 AM

Hi.

Never i had nothing manually in older version. I dont know make you tell me. how i configure TCP port?

Thanks



#9 admin

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Posted 08 September 2013 - 01:35 PM

Hi,

 

that is really weird that you are able to connect with old one and have not configured any port forwarding. The only explanation I can think of that the router has only recently "decided" to stop accepting port forwarding request and still honors the one set before. You can try to restart the router and see if that makes any difference.

 

As for the port forwarding, I can't give you step-by-step instructions because every router is different, the site

 

portforward.com

 

might be helpful though






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