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Has support for Air Video HD has dried up?


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#1 stefcebula

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Posted 19 August 2017 - 09:25 AM

Has anyone else had any issues with getting help from the developers? I am a long term user of AV and love it. But over the last few months its been getting very unstable for me. I have been in email contact with one of the team for years and they have always provided great support, then they went quiet, I did receive an email to say they were working on another project and had no time to look at AV any more.

I have raised tickets with the support site, sent logs etc but have not had a single reply. Its getting to the stage where I need to start looking at alternative software. I can't have the server crashing multiple times a day, I have family and friends watching from all over the world and its getting really boring for them to keep sending me msgs every time it goes down.


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#2 admin

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Posted 19 August 2017 - 01:54 PM

Hi Stefan,

 

I'm not sure you got my reply to your last email. I indeed haven't had much time to work on Air Video, but now that Airflow is shipping I'm working on moving Air Video Server to the new multiprocess architecture that Airflow uses (including new transcoder and media analyzer), which should make the server much more stable.


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#3 MjW

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Posted 21 September 2017 - 10:13 AM

Hi Stefan,

I'm not sure you got my reply to your last email. I indeed haven't had much time to work on Air Video, but now that Airflow is shipping I'm working on moving Air Video Server to the new multiprocess architecture that Airflow uses (including new transcoder and media analyzer), which should make the server much more stable.


Thanks for the update!

#4 Szerby

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Posted 29 September 2017 - 11:42 PM

Could you also fix the T-moble LTE issue also?



#5 speedwayblue@gmail.com

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Posted 17 October 2017 - 06:13 PM

Is the support portal going to be working again or there a different way to get support now?



#6 breather

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Posted 19 October 2017 - 08:31 AM

Fix the subtitle issue please



#7 max

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Posted 01 November 2017 - 06:30 AM

Sorry guys this app is dead.

 

I went with a much better alternative.



#8 speedwayblue@gmail.com

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Posted 01 November 2017 - 08:47 PM

Sorry guys this app is dead.

 

I went with a much better alternative.

What do you mean by dead? It is still available for purchase. What alternative are you using? 



#9 Zengster

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Posted 04 November 2017 - 07:44 AM

I hope we at least get an update for iPhone X screen support some time :(



#10 admin

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Posted 21 November 2017 - 08:58 PM

iPhone X update is being worked on.


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