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New iPad, same Apple ID... can't restore purchase

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#1 Pappers



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Posted 02 May 2017 - 12:07 PM

I purchased a new iPad and the restore purchase option does not work.
I checked my purchase history, I can see the purchase. Nothing I do will remove the banner. How can I remove the banner without having to pay a second time (which I will not do)?

I've sent an email 2 weeks ago to the support email address listed in the App Store and I haven't received a response... so now I'm trying the forum.

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