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The video stop playing on apple tv after few seconded

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#1 Damtii

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Posted 09 May 2015 - 10:24 PM

Hi
After playing a video from my ipad to my apple tv it stop playing the video after few seconds.
Any idea how to solve that issue?
When i am trying to play the video on my ipad i have no issues. Only when i am playing it on the apple tv it stuck.

Thank you
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#2 admin

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Posted 09 May 2015 - 10:30 PM

After the video gets stuck, are you able to seek?



#3 Damtii

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Posted 09 May 2015 - 11:00 PM

yes.. If I will cancel the airplay and choose to see the video on my ipad, it will work.



#4 admin

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Posted 10 May 2015 - 06:38 AM

That's now what I mean. If it plays on Apple TV, how does it get stuck? Is the image still there, just not playing (buffering)? If you then use the seek bar, are you able to seek? (without switching back to the device)



#5 Damtii

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Posted 10 May 2015 - 04:32 PM

when it stuck, I can see the image and it's like thinking a lot of time and then usually it's showing a message that saying the there is a problem to show my content. 

but when it happenes I am just closing the movie on the ipad and playing it again and it's fine. 

 

also, when it happenes, on my ipad I see the seconds going from 1 to 2 and than from 2 to 1 all the time... 

for example: if the movie stopped on minute 11:19 on my ipad the time goes from 11:19 to 11:20 and from 11:20 to 11:19 and so on... 

 

I am also can't seek or do anything other then closing the movie window.



#6 admin

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Posted 10 May 2015 - 04:37 PM

Can you please try playing on Apple TV, and after it gets stuck take the logs from Air Video Server HD (Create Archive from Logs) and send them to support(at)inmethod.com ? I'll take a look. Thanks.



#7 Damtii

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Posted 10 May 2015 - 11:44 PM

Hi, 

I just sent you the file... please check. 



#8 admin

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Posted 11 May 2015 - 06:18 AM

Hi,

 

I've responded to your email.







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